ERC20 withdrawal confirmed but not received — five common causes

If Etherscan shows the transaction confirmed and the recipient address matches your wallet, the on-chain transfer is complete. The remaining wait is between the network and your wallet or exchange.

Five things to check, in rough order of frequency.

Many wallets cache balances and refresh only on scheduled intervals or on user action. Force a refresh: close and reopen the wallet, refresh the browser tab, or switch to a different account and back.

USDT and other ERC20 tokens require the token contract to be explicitly added in many wallets. The transaction may be visible in the transaction history (because the ETH-side activity is always shown) but the token balance stays at zero because the contract is not tracked. Add the official USDT contract address from tether.to or the token list of your wallet.

If you provided the casino with an address but selected the wrong network in the receiving wallet (for example, Polygon-USDT instead of Ethereum-USDT), the explorer for your selected network will not show the transaction. Re-select Ethereum (ERC20) in the wallet's network picker.

Exchanges process inbound deposits in their own queues with their own confirmation requirements. A confirmed on-chain transaction can sit at the exchange for minutes to hours before being credited to your exchange account. Check the deposit history page of the exchange directly.

Check the recipient address on Etherscan against your actual wallet address character by character. If a single character differs, the funds went somewhere else. In practice, a confirmed ERC20 transfer is not reversible by the network or by the casino operator. Fixes usually require a separate follow-up transfer. Contact the casino support for evidence, but expect the address you provided to be treated as authoritative.